Terms of Service

Effective Date: September 20th, 2026
Last Updated: September 20th, 2026

These Terms of Service (“Terms”) govern access to and use of the AMSync.ai software platform, applications, websites, mobile experiences, APIs, services, features, and related technology (collectively, the “Service”).

The Service is provided by AMSync.ai LLC, doing business as AMSync.ai (“AMSync,” “we,” “us,” or “our”).

By accessing or using the Service, or by selecting “I Accept,” you acknowledge that you have read, understood, and agree to these Terms and the AMSync Privacy Policy.

If you use the Service on behalf of a company, insurance agency, managing general agency, organization, or other legal entity (“Organization”), you represent that you are authorized to use the Service on behalf of that Organization and that your use is subject to these Terms.

1. AMSync Platform

AMSync is a business software platform designed to assist insurance agencies and related organizations with operational activities that may include customer relationship management, insurance policy administration, applications, transactions, payments, workforce management, documents, communications, reporting, commissions, tasks, underwriting workflows, secure mobile uploads, and other administrative functions.

AMSync is a technology platform.

Unless expressly stated otherwise in a separate written agreement, AMSync:

• is not an insurance carrier;
• does not underwrite insurance;
• does not issue insurance policies;
• does not bind or cancel insurance coverage;
• does not determine insurance eligibility;
• does not establish insurance rates;
• does not provide insurance, legal, tax, accounting, or financial advice; and
• does not guarantee the accuracy or availability of information received from insurance carriers, MGAs, payment processors, rating systems, users, or other third parties.

Insurance transactions remain the responsibility of the applicable licensed insurance organization, carrier, MGA, agent, producer, or other authorized party.

2. Organizations and Authorized Users

Organizations may authorize employees, agents, managers, administrators, contractors, or other individuals to access AMSync (“Authorized Users”).

Each Authorized User must use their own account and credentials.

Users may not share login credentials or permit unauthorized persons to access their account.

Organizations are responsible for:

• determining which individuals receive access;
• assigning appropriate roles and permissions;
• maintaining accurate user and location assignments;
• promptly disabling access for individuals who should no longer have access;
• ensuring their users comply with applicable laws, regulations, licensing requirements, and organizational policies; and
• ensuring they have lawful authority to enter, upload, access, use, and process information through AMSync.

3. Role-Based Access and Organizational Scope

AMSync may provide role-based and scope-based permissions, including permissions based upon organizations, entities, locations, groups, users, and administrative roles.

Access controls are intended to assist Organizations in limiting access to authorized information. Organizations remain responsible for configuring and administering their users appropriately.

Users may not attempt to circumvent access restrictions or obtain information outside their authorized scope.

4. Customer and Insurance Information

Organizations may enter or process information concerning insurance customers, applicants, policyholders, prospects, drivers, household members, employees, and other individuals.

Such information may include, depending upon use:

• names and contact information;
• addresses;
• dates of birth;
• driver's license or identification information;
• vehicle information;
• insurance policy and application information;
• insurance carrier information;
• premium and fee information;
• transaction and payment information;
• account balances and payment history;
• documents;
• photographs;
• communications;
• notes;
• tasks;
• customer relationships;
• underwriting-related information; and
• other information required for legitimate insurance or business operations.

Organizations represent that they have the legal authority and appropriate permissions to collect, use, disclose, upload, and process information submitted to AMSync.

5. Organization Data

As between AMSync and an Organization, the Organization retains its rights in information submitted to the Service by or on behalf of that Organization (“Organization Data”).

The Organization grants AMSync the limited rights necessary to host, transmit, process, reproduce, back up, secure, and otherwise use Organization Data to provide, maintain, protect, troubleshoot, support, and improve the Service, subject to applicable law and the Privacy Policy.

AMSync does not acquire ownership of an Organization's customer records merely because those records are stored through the Service.

6. Privacy and Data Protection

Use of personal information through AMSync is governed by the AMSync Privacy Policy and applicable agreements between AMSync and the Organization.

Organizations remain responsible for their independent legal obligations concerning information they collect and control, including providing any consumer privacy notices or obtaining any consents required by applicable law.

Where AMSync processes personal information on behalf of an Organization, AMSync may act as a service provider or processor, while the Organization may act as the business or controller, depending upon applicable law and the circumstances.

7. Secure Mobile Uploads

AMSync may allow users or other authorized individuals to upload photographs and documents through secure links, QR codes, mobile browsers, or similar mechanisms.

Organizations are responsible for ensuring that:

• upload links are provided only for legitimate business purposes;
• individuals are authorized to submit requested information;
• photographs and documents are associated with the appropriate customer or policy; and
• uploaded information is used consistently with applicable privacy and insurance requirements.

Secure upload links may expire or otherwise become unavailable for security purposes.

8. Documents and Images

Users may upload documents, identification images, vehicle photographs, policy documents, applications, receipts, and other files.

Users must not upload content that:

• they do not have authority to possess or process;
• violates applicable law;
• contains malicious software;
• infringes intellectual property rights; or
• is unrelated to legitimate use of the Service.

9. Transactions and Payments

AMSync may facilitate recording or processing insurance-related transactions, including premiums, service fees, optional fees, credits, adjustments, refunds, and payment methods.

Payment processing may be performed through third-party payment processors.

AMSync is not a bank or financial institution and does not guarantee authorization, settlement, reversal, chargeback, or availability of any payment transaction.

Users are responsible for verifying transaction amounts, customers, policies, payment methods, fees, and other transaction information before completing a transaction.

AMSync may maintain audit records relating to transaction creation, changes, corrections, approvals, or adjustment requests.

10. Credit and Debit Card Information

Where payment-card functionality is provided, payment-card information may be processed by third-party payment processors.

Users must not intentionally store complete payment-card numbers, card verification codes, passwords, or other prohibited payment credentials in unrestricted AMSync fields, notes, documents, or communications.

Organizations are responsible for complying with applicable payment-card requirements applicable to their operations.

11. Communications

AMSync may provide email, SMS, telephone, messaging, notification, or other communication functionality directly or through third-party providers.

Organizations and users are responsible for ensuring that communications sent through AMSync comply with applicable consent, marketing, telecommunications, privacy, insurance, and consumer-protection laws.

AMSync does not independently establish whether an Organization has obtained legally sufficient consent to contact a particular individual.

12. Workforce Management

AMSync may provide workforce functionality such as scheduling, shifts, attendance, time entries, breaks, leave, commissions, goals, and performance-related reporting.

These features are administrative tools and are not intended to determine an Organization's compliance with employment, wage-and-hour, payroll, tax, benefits, or labor laws.

Organizations are responsible for reviewing and approving workforce information and complying with applicable employment requirements.

13. Commissions

AMSync may calculate or display commission information using rules configured by an Organization.

Commission calculations are informational administrative records and should be reviewed by the Organization before payment.

The Organization remains responsible for determining compensation owed to employees, agents, contractors, managers, or other individuals.

14. Audit Logs and Activity Records

AMSync may maintain logs concerning account access and activities within the Service, including creation, modification, approval, rejection, upload, transaction, security, and administrative events.

Organizations acknowledge that these records may be used for security, troubleshooting, compliance, fraud prevention, internal controls, and auditing.

Users must not attempt to manipulate, disable, conceal, or circumvent audit mechanisms.

15. Third-Party Services

AMSync may integrate with third-party products and infrastructure, including hosting providers, databases, authentication services, insurance systems, rating systems, payment processors, communications providers, mapping/location providers, and other technology services.

Third-party services may be governed by their own terms and privacy policies.

AMSync is not responsible for outages, errors, changes, or acts of third-party services outside AMSync's reasonable control.

16. Account Security

Users must maintain the confidentiality of their credentials and immediately report suspected unauthorized access.

Organizations should use reasonable security practices when administering their accounts and should provide access only to individuals with a legitimate business need.

AMSync may suspend accounts when reasonably necessary to protect the Service, an Organization, individuals, or information from suspected security threats or misuse.

17. Acceptable Use

Users may not:

• access another user's account without authorization;
• circumvent permissions or security controls;
• scrape or systematically extract information without authorization;
• introduce malware or malicious code;
• probe or exploit security vulnerabilities without written authorization;
• interfere with operation of the Service;
• use AMSync for fraudulent or unlawful activity;
• impersonate another person;
• falsify insurance or transaction records;
• use information outside the user's authorized business purpose; or
• assist another person in doing any of the foregoing.

18. Accuracy of Information

AMSync depends upon information entered by users and received from third parties.

Organizations and users are responsible for verifying information before relying upon it for insurance, financial, compliance, employment, or customer-service decisions.

AMSync does not warrant that user-entered or third-party information is accurate, complete, or current.

19. Availability and Changes to the Service

AMSync may modify, improve, add, remove, or discontinue features from time to time.

The Service may occasionally be unavailable because of maintenance, upgrades, third-party outages, security incidents, internet failures, or circumstances beyond reasonable control.

No specific uptime commitment applies unless established in a separate written service-level agreement.

20. Intellectual Property

AMSync and its licensors retain all rights in the Service, including software, source code, interfaces, workflows, designs, trademarks, logos, documentation, technology, and other intellectual property, excluding Organization Data.

These Terms grant only a limited, nonexclusive, nontransferable right to use the Service during an authorized subscription.

21. Confidentiality

Users may obtain access to confidential information belonging to their Organization, customers, AMSync, carriers, MGAs, or other parties.

Users must use such information only for authorized purposes and protect it against unauthorized disclosure.

22. Suspension and Termination

AMSync may suspend or terminate access when reasonably necessary because of:

• violation of these Terms;
• suspected unauthorized access or security threats;
• unlawful activity;
• nonpayment;
• requests from the applicable Organization;
• legal or regulatory requirements; or
• material risk to AMSync, its customers, or third parties.

Upon termination, access to the Service may cease subject to applicable contractual, legal, backup, retention, and data-export requirements.

23. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

AMSYNC DISCLAIMS WARRANTIES THAT ARE NOT EXPRESSLY PROVIDED IN A WRITTEN AGREEMENT, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AMSYNC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT INFORMATION ENTERED BY USERS OR PROVIDED BY THIRD PARTIES WILL BE ACCURATE.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AMSYNC AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST BUSINESS, LOST REVENUE, OR LOSS OF DATA ARISING FROM OR RELATING TO USE OF THE SERVICE.

Except where prohibited by law or superseded by a separate written agreement, AMSync's aggregate liability arising from the Service will not exceed the fees paid to AMSync by the applicable Organization during the twelve months preceding the event giving rise to the claim.

25. Indemnification

To the extent permitted by law, an Organization agrees to defend, indemnify, and hold harmless AMSync and its affiliates, officers, directors, and employees from third-party claims arising from the Organization's unlawful use of the Service, Organization Data, violation of applicable law, or violation of these Terms by its Authorized Users.

26. Changes to These Terms

AMSync may revise these Terms from time to time.

Each version will contain an effective date and version or revision information.

When AMSync determines that acceptance of revised Terms is required, users will be presented with the updated Terms upon their next login or authenticated session.

Users must review and affirmatively accept the applicable updated Terms before continuing to use protected portions of the Service.

AMSync may maintain electronic records showing the version presented and accepted, the user associated with the acceptance, the date and time of acceptance, and other reasonable audit information.

Continued access may be restricted until required acceptance is completed.

27. Electronic Communications and Acceptance

You consent to conducting transactions concerning these Terms electronically.

Selecting an acceptance control such as “I Accept” is intended to constitute your electronic acceptance of the version of the Terms presented to you.

AMSync may retain records of such acceptance for legal, security, and audit purposes.

28. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Subject to any enforceable dispute-resolution provision contained in a separate agreement, legal proceedings concerning these Terms shall be brought exclusively in an appropriate state court located in Fort Bend County, Texas, or, where federal subject-matter jurisdiction exists, in the federal court having jurisdiction over Fort Bend County, Texas. Each party consents to personal jurisdiction and venue in those courts.

29. Entire Agreement

These Terms, the Privacy Policy, applicable subscription/order documentation, and any separately executed agreement between AMSync and an Organization constitute the applicable agreement concerning use of the Service.

If a separately executed agreement expressly conflicts with these Terms, the separately executed agreement controls to the extent of that conflict.

30. Contact

Questions regarding these Terms may be directed to:

AMSync.ai
AMSync.ai LLC
811 Park Two Dr., Sugar Land, TX 77479
Legal@amsync.ai
Support@amsync.ai